Bienvenue, Invité
Nom d'utilisateur : Mot de passe : Se souvenir de moi

SUJET : gestion de ticket avec hesk

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41051

  • XPOURSINOFF
  • Portrait de XPOURSINOFF
  • Hors ligne
  • Gold Boarder
  • Messages : 545
  • Remerciements reçus 43
  • Karma: 3
Quand un commercial voit un menu il clique dessus ... si il ne fonctionne pas il appel , même si on envoient un mail.

Si tu as le temps d'y regarder, ça serait super.

Merci.

XP
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41052

  • dev2a
  • Portrait de dev2a
  • Hors ligne
  • Gold Boarder
  • Messages : 210
  • Remerciements reçus 29
  • Karma: 4
il faut remplacer ligne 207 par

'enabled' => '$user->rights->ticket->lire',
Dernière édition: il y a 6 ans 7 mois par dev2a.
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41053

  • XPOURSINOFF
  • Portrait de XPOURSINOFF
  • Hors ligne
  • Gold Boarder
  • Messages : 545
  • Remerciements reçus 43
  • Karma: 3
merci
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41054

  • XPOURSINOFF
  • Portrait de XPOURSINOFF
  • Hors ligne
  • Gold Boarder
  • Messages : 545
  • Remerciements reçus 43
  • Karma: 3
J'ai modifier la ligne 207 dans modTicket.class.php :

avant :

'enabled' => '1', // Define condition to show or hide menu entry. Use '$conf->mymodule->enabled' if entry must be visible if module is enabled.

Après :

'enabled' => '$user->rights->ticket->lire'

mais ça m'enlève l'accès à tous les modules

XP
Dernière édition: il y a 6 ans 7 mois par XPOURSINOFF.
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41055

  • XPOURSINOFF
  • Portrait de XPOURSINOFF
  • Hors ligne
  • Gold Boarder
  • Messages : 545
  • Remerciements reçus 43
  • Karma: 3
il faut remplacer la ligne 207 sur ticket/core/modules/modTicket.class.php

'enabled' => '1', // Define condition to show or hide menu entry. Use '$conf->mymodule->enabled' if entry must be visible if module is enabled.

par

'enabled' => '$user->rights->ticket->lire', // Define condition to show or hide menu entry. Use '$conf->mymodule->enabled' if entry must be visible if module is enabled.

Il faut déactiver et activer le module et la il y a un problème ... il faut revenir a la racine HTDOCS sur le navigateur sinon page blanche à l'activation aussi.

XP
Dernière édition: il y a 6 ans 7 mois par XPOURSINOFF.
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41057

  • dev2a
  • Portrait de dev2a
  • Hors ligne
  • Gold Boarder
  • Messages : 210
  • Remerciements reçus 29
  • Karma: 4
ca fonctionne sur ton installation ?
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41058

  • XPOURSINOFF
  • Portrait de XPOURSINOFF
  • Hors ligne
  • Gold Boarder
  • Messages : 545
  • Remerciements reçus 43
  • Karma: 3
non les gestion des ticket n'apparaissent pas sur l'ERP, avaec l'ancienne version ça fonctionnait bien pourtant.

Je t'ai redonné la main sur l'ERP comme la dernière fois.
Dernière édition: il y a 6 ans 7 mois par XPOURSINOFF.
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41059

  • TADIT
  • Portrait de TADIT
  • Hors ligne
  • Senior Boarder
  • Messages : 78
  • Karma: 0
Bsr Icfr
je ne parviens pas tjrs à renseigner le chant utilisateur lors de la configuration du module Hesk j'ai toujours se message: Warning: Invalid argument supplied for foreach() in D:\xampp\htdocs\it-cmr\custom\ticket_free\admin\ticket_free.php on line 205
que faire?!!!!!!!!!
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41060

  • dev2a
  • Portrait de dev2a
  • Hors ligne
  • Gold Boarder
  • Messages : 210
  • Remerciements reçus 29
  • Karma: 4
la version du webservice est bien la 1.0.2 ?

j ai uploader une nouvelle version du module, as tu essayer avec?
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41075

  • TADIT
  • Portrait de TADIT
  • Hors ligne
  • Senior Boarder
  • Messages : 78
  • Karma: 0
NOn j verif
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41076

  • TADIT
  • Portrait de TADIT
  • Hors ligne
  • Senior Boarder
  • Messages : 78
  • Karma: 0
teste fait mais soap renvoi cet erreur au niveau du services ?WSDL:

<?xml version="1.0" encoding="UTF-8"?>
-<wsdl:definitions xmlns:soapenc="schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="schemas.xmlsoap.org/wsdl/" xmlns:s="www.w3.org/2001/XMLSchema" xmlns:soap="schemas.xmlsoap.org/wsdl/soap/" targetNamespace="http://192.168.2.2/sav/soap/" xmlns:tns="http://192.168.2.2/sav/soap/"><wsdl:message name="get_service_versionSoapIn"/>-<wsdl:message name="get_service_versionSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_hesk_versionSoapIn"/>-<wsdl:message name="get_hesk_versionSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_kb_enableSoapIn"/>-<wsdl:message name="get_kb_enableSoapOut"><wsdl:part name="return" type="s:boolean"/></wsdl:message><wsdl:message name="get_kb_ratingSoapIn"/>-<wsdl:message name="get_kb_ratingSoapOut"><wsdl:part name="return" type="s:boolean"/></wsdl:message><wsdl:message name="get_kb_recommendanswersSoapIn"/>-<wsdl:message name="get_kb_recommendanswersSoapOut"><wsdl:part name="return" type="s:boolean"/></wsdl:message><wsdl:message name="get_question_useSoapIn"/>-<wsdl:message name="get_question_useSoapOut"><wsdl:part name="return" type="s:boolean"/></wsdl:message><wsdl:message name="get_question_askSoapIn"/>-<wsdl:message name="get_question_askSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_attachments_max_numberSoapIn"/>-<wsdl:message name="get_attachments_max_numberSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_attachments_max_sizeSoapIn"/>-<wsdl:message name="get_attachments_max_sizeSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_attachments_allowed_typesSoapIn"/>-<wsdl:message name="get_attachments_allowed_typesSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_custom_fieldsSoapIn"/>-<wsdl:message name="get_custom_fieldsSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message><wsdl:message name="can_select_languageSoapIn"/>-<wsdl:message name="can_select_languageSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_languageSoapIn"/>-<wsdl:message name="get_languageSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_languagesSoapIn"/>-<wsdl:message name="get_languagesSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="set_languageSoapIn"><wsdl:part name="language" type="s:string"/></wsdl:message>-<wsdl:message name="set_languageSoapOut"><wsdl:part name="return" type="s:string"/></wsdl:message><wsdl:message name="get_prioritiesSoapIn"/>-<wsdl:message name="get_prioritiesSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="get_kb_listSoapIn"><wsdl:part name="start" type="s:integer"/><wsdl:part name="limit" type="s:integer"/><wsdl:part name="order" type="s:string"/></wsdl:message>-<wsdl:message name="get_kb_listSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="search_kb_articleSoapIn"><wsdl:part name="value" type="s:string"/><wsdl:part name="start" type="s:integer"/><wsdl:part name="limit" type="s:integer"/></wsdl:message>-<wsdl:message name="search_kb_articleSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="search_kb_article_by_idSoapIn"><wsdl:part name="id" type="s:string"/></wsdl:message>-<wsdl:message name="search_kb_article_by_idSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message><wsdl:message name="get_kb_categoriesSoapIn"/>-<wsdl:message name="get_kb_categoriesSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="add_kb_categorySoapIn"><wsdl:part name="title" type="s:string"/><wsdl:part name="parent" type="s:integer"/><wsdl:part name="type" type="s:integer"/></wsdl:message><wsdl:message name="add_kb_categorySoapOut"/>-<wsdl:message name="edit_kb_categorySoapIn"><wsdl:part name="catid" type="s:integer"/><wsdl:part name="title" type="s:string"/><wsdl:part name="parent" type="s:integer"/><wsdl:part name="type" type="s:integer"/></wsdl:message><wsdl:message name="edit_kb_categorySoapOut"/>-<wsdl:message name="remove_kb_categorySoapIn"><wsdl:part name="catid" type="s:integer"/><wsdl:part name="parent" type="s:integer"/><wsdl:part name="movearticles," type="s:string"/></wsdl:message><wsdl:message name="remove_kb_categorySoapOut"/>-<wsdl:message name="submit_kb_articleSoapIn"><wsdl:part name="catid" type="s:integer"/><wsdl:part name="type" type="s:integer"/><wsdl:part name="html" type="s:string"/><wsdl:part name="subject" type="s:string"/><wsdl:part name="content" type="s:string"/><wsdl:part name="attachments" type="tns:array"/></wsdl:message><wsdl:message name="submit_kb_articleSoapOut"/>-<wsdl:message name="edit_kb_articleSoapIn"><wsdl:part name="id" type="s:integer"/><wsdl:part name="catid" type="s:integer"/><wsdl:part name="html" type="s:integer"/><wsdl:part name="type" type="s:integer"/><wsdl:part name="old_catid" type="s:integer"/><wsdl:part name="old_type" type="s:integer"/><wsdl:part name="subject" type="s:string"/><wsdl:part name="content" type="s:string"/><wsdl:part name="resetviews" type="s:string"/><wsdl:part name="resetrate" type="s:string"/><wsdl:part name="attachments" type="tns:array"/></wsdl:message><wsdl:message name="edit_kb_articleSoapOut"/>-<wsdl:message name="remove_kb_articleSoapIn"><wsdl:part name="id" type="s:string"/></wsdl:message><wsdl:message name="remove_kb_articleSoapOut"/>-<wsdl:message name="order_kb_articleSoapIn"><wsdl:part name="id" type="s:integer"/><wsdl:part name="catid" type="s:integer"/><wsdl:part name="move" type="s:integer"/></wsdl:message><wsdl:message name="order_kb_articleSoapOut"/>-<wsdl:message name="kb_rateSoapIn"><wsdl:part name="id" type="s:string"/><wsdl:part name="rating" type="s:integer"/></wsdl:message><wsdl:message name="kb_rateSoapOut"/>-<wsdl:message name="remove_kb_attachmentSoapIn"><wsdl:part name="att_id" type="s:integer"/><wsdl:part name="art_id" type="s:integer"/></wsdl:message><wsdl:message name="remove_kb_attachmentSoapOut"/>-<wsdl:message name="get_categoriesSoapIn"><wsdl:part name="session" type="tns:array"/><wsdl:part name="id_user" type="s:int"/></wsdl:message>-<wsdl:message name="get_categoriesSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="add_categorySoapIn"><wsdl:part name="catname" type="s:string"/></wsdl:message><wsdl:message name="add_categorySoapOut"/>-<wsdl:message name="edit_categorySoapIn"><wsdl:part name="catID" type="s:integer"/><wsdl:part name="catname" type="s:string"/></wsdl:message><wsdl:message name="edit_categorySoapOut"/>-<wsdl:message name="remove_categorySoapIn"><wsdl:part name="id" type="s:integer"/></wsdl:message><wsdl:message name="remove_categorySoapOut"/>-<wsdl:message name="submit_ticketSoapIn"><wsdl:part name="name" type="s:string"/><wsdl:part name="email" type="s:string"/><wsdl:part name="category" type="s:string"/><wsdl:part name="priority" type="s:string"/><wsdl:part name="subject" type="s:string"/><wsdl:part name="message" type="s:string"/><wsdl:part name="custom_fields" type="tns:array"/><wsdl:part name="attachments" type="tns:array"/><wsdl:part name="question_ans" type="s:string"/></wsdl:message><wsdl:message name="submit_ticketSoapOut"/>-<wsdl:message name="change_status_ticketSoapIn"><wsdl:part name="ID" type="s:string"/><wsdl:part name="status" type="s:integer"/><wsdl:part name="history" type="s:string"/></wsdl:message><wsdl:message name="change_status_ticketSoapOut"/>-<wsdl:message name="change_categorie_ticketSoapIn"><wsdl:part name="" type="s:int"/><wsdl:part name="" type="s:int"/></wsdl:message><wsdl:message name="change_categorie_ticketSoapOut"/>-<wsdl:message name="assign_userSoapIn"><wsdl:part name="ID" type="s:string"/><wsdl:part name="user" type="s:integer"/><wsdl:part name="history" type="s:string"/></wsdl:message><wsdl:message name="assign_userSoapOut"/>-<wsdl:message name="remove_ticketSoapIn"><wsdl:part name="trackingID" type="s:string"/></wsdl:message><wsdl:message name="remove_ticketSoapOut"/>-<wsdl:message name="get_ticketSoapIn"><wsdl:part name="trackingID" type="s:string"/></wsdl:message>-<wsdl:message name="get_ticketSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="get_ticket_idSoapIn"><wsdl:part name="trackingID" type="s:string"/></wsdl:message>-<wsdl:message name="get_ticket_idSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="get_all_ticketSoapIn"><wsdl:part name="" type="tns:string$sortfield"/><wsdl:part name="" type="tns:string$sortorder"/></wsdl:message>-<wsdl:message name="get_all_ticketSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message><wsdl:message name="get_usersSoapIn"/>-<wsdl:message name="get_usersSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="get_userSoapIn"><wsdl:part name="id" type="s:int"/><wsdl:part name="session" type="tns:array"/></wsdl:message>-<wsdl:message name="get_userSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="search_ticketSoapIn"><wsdl:part name="value" type="s:string"/><wsdl:part name="what" type="s:string"/><wsdl:part name="archive" type="s:integer"/><wsdl:part name="limit" type="s:integer"/><wsdl:part name="sort" type="s:string"/><wsdl:part name="asc" type="s:integer"/></wsdl:message>-<wsdl:message name="search_ticketSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="loginSoapIn"><wsdl:part name="user" type="s:string"/><wsdl:part name="pass" type="s:string"/></wsdl:message><wsdl:message name="loginSoapOut"/><wsdl:message name="logoutSoapIn"/><wsdl:message name="logoutSoapOut"/><wsdl:message name="is_loggedinSoapIn"/><wsdl:message name="is_loggedinSoapOut"/><wsdl:message name="get_noteSoapIn"/>-<wsdl:message name="get_noteSoapOut"><wsdl:part name="return" type="tns:array"/></wsdl:message>-<wsdl:message name="add_noteSoapIn"><wsdl:part name="id" type="s:int"/><wsdl:part name="message" type="s:string"/><wsdl:part name="who" type="s:int"/></wsdl:message><wsdl:message name="add_noteSoapOut"/>-<wsdl:portType name="HeskServiceSoap">-<wsdl:operation name="get_service_version"><wsdl:input message="tns:get_service_versionSoapIn"/><wsdl:output message="tns:get_service_versionSoapOut"/></wsdl:operation>-<wsdl:operation name="get_hesk_version"><wsdl:input message="tns:get_hesk_versionSoapIn"/><wsdl:output message="tns:get_hesk_versionSoapOut"/></wsdl:operation>-<wsdl:operation name="get_kb_enable"><wsdl:input message="tns:get_kb_enableSoapIn"/><wsdl:output message="tns:get_kb_enableSoapOut"/></wsdl:operation>-<wsdl:operation name="get_kb_rating"><wsdl:input message="tns:get_kb_ratingSoapIn"/><wsdl:output message="tns:get_kb_ratingSoapOut"/></wsdl:operation>-<wsdl:operation name="get_kb_recommendanswers"><wsdl:input message="tns:get_kb_recommendanswersSoapIn"/><wsdl:output message="tns:get_kb_recommendanswersSoapOut"/></wsdl:operation>-<wsdl:operation name="get_question_use"><wsdl:input message="tns:get_question_useSoapIn"/><wsdl:output message="tns:get_question_useSoapOut"/></wsdl:operation>-<wsdl:operation name="get_question_ask"><wsdl:input message="tns:get_question_askSoapIn"/><wsdl:output message="tns:get_question_askSoapOut"/></wsdl:operation>-<wsdl:operation name="get_attachments_max_number"><wsdl:input message="tns:get_attachments_max_numberSoapIn"/><wsdl:output message="tns:get_attachments_max_numberSoapOut"/></wsdl:operation>-<wsdl:operation name="get_attachments_max_size"><wsdl:input message="tns:get_attachments_max_sizeSoapIn"/><wsdl:output message="tns:get_attachments_max_sizeSoapOut"/></wsdl:operation>-<wsdl:operation name="get_attachments_allowed_types"><wsdl:input message="tns:get_attachments_allowed_typesSoapIn"/><wsdl:output message="tns:get_attachments_allowed_typesSoapOut"/></wsdl:operation>-<wsdl:operation name="get_custom_fields"><wsdl:input message="tns:get_custom_fieldsSoapIn"/><wsdl:output message="tns:get_custom_fieldsSoapOut"/></wsdl:operation>-<wsdl:operation name="can_select_language"><wsdl:input message="tns:can_select_languageSoapIn"/><wsdl:output message="tns:can_select_languageSoapOut"/></wsdl:operation>-<wsdl:operation name="get_language"><wsdl:input message="tns:get_languageSoapIn"/><wsdl:output message="tns:get_languageSoapOut"/></wsdl:operation>-<wsdl:operation name="get_languages"><wsdl:input message="tns:get_languagesSoapIn"/><wsdl:output message="tns:get_languagesSoapOut"/></wsdl:operation>-<wsdl:operation name="set_language"><wsdl:input message="tns:set_languageSoapIn"/><wsdl:output message="tns:set_languageSoapOut"/></wsdl:operation>-<wsdl:operation name="get_priorities"><wsdl:input message="tns:get_prioritiesSoapIn"/><wsdl:output message="tns:get_prioritiesSoapOut"/></wsdl:operation>-<wsdl:operation name="get_kb_list" parameterOrder="start limit order"><wsdl:input message="tns:get_kb_listSoapIn"/><wsdl:output message="tns:get_kb_listSoapOut"/></wsdl:operation>-<wsdl:operation name="search_kb_article" parameterOrder="value start limit"><wsdl:input message="tns:search_kb_articleSoapIn"/><wsdl:output message="tns:search_kb_articleSoapOut"/></wsdl:operation>-<wsdl:operation name="search_kb_article_by_id"><wsdl:input message="tns:search_kb_article_by_idSoapIn"/><wsdl:output message="tns:search_kb_article_by_idSoapOut"/></wsdl:operation>-<wsdl:operation name="get_kb_categories"><wsdl:input message="tns:get_kb_categoriesSoapIn"/><wsdl:output message="tns:get_kb_categoriesSoapOut"/></wsdl:operation>-<wsdl:operation name="add_kb_category" parameterOrder="title parent type"><wsdl:input message="tns:add_kb_categorySoapIn"/><wsdl:output message="tns:add_kb_categorySoapOut"/></wsdl:operation>-<wsdl:operation name="edit_kb_category" parameterOrder="catid title parent type"><wsdl:input message="tns:edit_kb_categorySoapIn"/><wsdl:output message="tns:edit_kb_categorySoapOut"/></wsdl:operation>-<wsdl:operation name="remove_kb_category" parameterOrder="catid parent movearticles,"><wsdl:input message="tns:remove_kb_categorySoapIn"/><wsdl:output message="tns:remove_kb_categorySoapOut"/></wsdl:operation>-<wsdl:operation name="submit_kb_article" parameterOrder="catid type html subject content attachments"><wsdl:input message="tns:submit_kb_articleSoapIn"/><wsdl:output message="tns:submit_kb_articleSoapOut"/></wsdl:operation>-<wsdl:operation name="edit_kb_article" parameterOrder="id catid html type old_catid old_type subject content resetviews resetrate attachments"><wsdl:input message="tns:edit_kb_articleSoapIn"/><wsdl:output message="tns:edit_kb_articleSoapOut"/></wsdl:operation>-<wsdl:operation name="remove_kb_article"><wsdl:input message="tns:remove_kb_articleSoapIn"/><wsdl:output message="tns:remove_kb_articleSoapOut"/></wsdl:operation>-<wsdl:operation name="order_kb_article" parameterOrder="id catid move"><wsdl:input message="tns:order_kb_articleSoapIn"/><wsdl:output message="tns:order_kb_articleSoapOut"/></wsdl:operation>-<wsdl:operation name="kb_rate" parameterOrder="id rating"><wsdl:input message="tns:kb_rateSoapIn"/><wsdl:output message="tns:kb_rateSoapOut"/></wsdl:operation>-<wsdl:operation name="remove_kb_attachment" parameterOrder="att_id art_id"><wsdl:input message="tns:remove_kb_attachmentSoapIn"/><wsdl:output message="tns:remove_kb_attachmentSoapOut"/></wsdl:operation>-<wsdl:operation name="get_categories" parameterOrder="session id_user"><wsdl:input message="tns:get_categoriesSoapIn"/><wsdl:output message="tns:get_categoriesSoapOut"/></wsdl:operation>-<wsdl:operation name="add_category"><wsdl:input message="tns:add_categorySoapIn"/><wsdl:output message="tns:add_categorySoapOut"/></wsdl:operation>-<wsdl:operation name="edit_category" parameterOrder="catID catname"><wsdl:input message="tns:edit_categorySoapIn"/><wsdl:output message="tns:edit_categorySoapOut"/></wsdl:operation>-<wsdl:operation name="remove_category"><wsdl:input message="tns:remove_categorySoapIn"/><wsdl:output message="tns:remove_categorySoapOut"/></wsdl:operation>-<wsdl:operation name="submit_ticket" parameterOrder="name email category priority subject message custom_fields attachments question_ans"><wsdl:input message="tns:submit_ticketSoapIn"/><wsdl:output message="tns:submit_ticketSoapOut"/></wsdl:operation>-<wsdl:operation name="change_status_ticket" parameterOrder="ID status history"><wsdl:input message="tns:change_status_ticketSoapIn"/><wsdl:output message="tns:change_status_ticketSoapOut"/></wsdl:operation>-<wsdl:operation name="change_categorie_ticket" parameterOrder=" "><wsdl:input message="tns:change_categorie_ticketSoapIn"/><wsdl:output message="tns:change_categorie_ticketSoapOut"/></wsdl:operation>-<wsdl:operation name="assign_user" parameterOrder="ID user history"><wsdl:input message="tns:assign_userSoapIn"/><wsdl:output message="tns:assign_userSoapOut"/></wsdl:operation>-<wsdl:operation name="remove_ticket"><wsdl:input message="tns:remove_ticketSoapIn"/><wsdl:output message="tns:remove_ticketSoapOut"/></wsdl:operation>-<wsdl:operation name="get_ticket"><wsdl:input message="tns:get_ticketSoapIn"/><wsdl:output message="tns:get_ticketSoapOut"/></wsdl:operation>-<wsdl:operation name="get_ticket_id"><wsdl:input message="tns:get_ticket_idSoapIn"/><wsdl:output message="tns:get_ticket_idSoapOut"/></wsdl:operation>-<wsdl:operation name="get_all_ticket" parameterOrder=" "><wsdl:input message="tns:get_all_ticketSoapIn"/><wsdl:output message="tns:get_all_ticketSoapOut"/></wsdl:operation>-<wsdl:operation name="get_users"><wsdl:input message="tns:get_usersSoapIn"/><wsdl:output message="tns:get_usersSoapOut"/></wsdl:operation>-<wsdl:operation name="get_user" parameterOrder="id session"><wsdl:input message="tns:get_userSoapIn"/><wsdl:output message="tns:get_userSoapOut"/></wsdl:operation>-<wsdl:operation name="search_ticket" parameterOrder="value what archive limit sort asc"><wsdl:input message="tns:search_ticketSoapIn"/><wsdl:output message="tns:search_ticketSoapOut"/></wsdl:operation>-<wsdl:operation name="login" parameterOrder="user pass"><wsdl:input message="tns:loginSoapIn"/><wsdl:output message="tns:loginSoapOut"/></wsdl:operation>-<wsdl:operation name="logout"><wsdl:input message="tns:logoutSoapIn"/><wsdl:output message="tns:logoutSoapOut"/></wsdl:operation>-<wsdl:operation name="is_loggedin"><wsdl:input message="tns:is_loggedinSoapIn"/><wsdl:output message="tns:is_loggedinSoapOut"/></wsdl:operation>-<wsdl:operation name="get_note"><wsdl:input message="tns:get_noteSoapIn"/><wsdl:output message="tns:get_noteSoapOut"/></wsdl:operation>-<wsdl:operation name="add_note" parameterOrder="id message who"><wsdl:input message="tns:add_noteSoapIn"/><wsdl:output message="tns:add_noteSoapOut"/></wsdl:operation></wsdl:portType>-<wsdl:binding name="HeskServiceSoap" type="tns:HeskServiceSoap"><soap:binding style="rpc" transport="schemas.xmlsoap.org/soap/http"/>-<wsdl:operation name="get_service_version"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_service_version"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_hesk_version"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_hesk_version"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_kb_enable"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_kb_enable"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_kb_rating"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_kb_rating"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_kb_recommendanswers"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_kb_recommendanswers"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_question_use"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_question_use"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_question_ask"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_question_ask"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_attachments_max_number"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_attachments_max_number"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_attachments_max_size"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_attachments_max_size"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_attachments_allowed_types"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_attachments_allowed_types"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_custom_fields"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_custom_fields"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="can_select_language"><soap:operation soapAction="http://192.168.2.2/sav/soap/can_select_language"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_language"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_language"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_languages"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_languages"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="set_language"><soap:operation soapAction="http://192.168.2.2/sav/soap/set_language"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="language"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_priorities"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_priorities"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_kb_list"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_kb_list"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="start limit order"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="search_kb_article"><soap:operation soapAction="http://192.168.2.2/sav/soap/search_kb_article"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="value start limit"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="search_kb_article_by_id"><soap:operation soapAction="http://192.168.2.2/sav/soap/search_kb_article_by_id"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_kb_categories"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_kb_categories"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="add_kb_category"><soap:operation soapAction="http://192.168.2.2/sav/soap/add_kb_category"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="title parent type"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="edit_kb_category"><soap:operation soapAction="http://192.168.2.2/sav/soap/edit_kb_category"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="catid title parent type"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="remove_kb_category"><soap:operation soapAction="http://192.168.2.2/sav/soap/remove_kb_category"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="catid parent movearticles,"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="submit_kb_article"><soap:operation soapAction="http://192.168.2.2/sav/soap/submit_kb_article"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="catid type html subject content attachments"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="edit_kb_article"><soap:operation soapAction="http://192.168.2.2/sav/soap/edit_kb_article"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id catid html type old_catid old_type subject content resetviews resetrate attachments"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="remove_kb_article"><soap:operation soapAction="http://192.168.2.2/sav/soap/remove_kb_article"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="order_kb_article"><soap:operation soapAction="http://192.168.2.2/sav/soap/order_kb_article"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id catid move"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="kb_rate"><soap:operation soapAction="http://192.168.2.2/sav/soap/kb_rate"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id rating"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="remove_kb_attachment"><soap:operation soapAction="http://192.168.2.2/sav/soap/remove_kb_attachment"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="att_id art_id"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_categories"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_categories"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="session id_user"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="add_category"><soap:operation soapAction="http://192.168.2.2/sav/soap/add_category"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="catname"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="edit_category"><soap:operation soapAction="http://192.168.2.2/sav/soap/edit_category"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="catID catname"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="remove_category"><soap:operation soapAction="http://192.168.2.2/sav/soap/remove_category"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="submit_ticket"><soap:operation soapAction="http://192.168.2.2/sav/soap/submit_ticket"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="name email category priority subject message custom_fields attachments question_ans"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="change_status_ticket"><soap:operation soapAction="http://192.168.2.2/sav/soap/change_status_ticket"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="ID status history"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="change_categorie_ticket"><soap:operation soapAction="http://192.168.2.2/sav/soap/change_categorie_ticket"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts=" "/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="assign_user"><soap:operation soapAction="http://192.168.2.2/sav/soap/assign_user"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="ID user history"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="remove_ticket"><soap:operation soapAction="http://192.168.2.2/sav/soap/remove_ticket"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="trackingID"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_ticket"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_ticket"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="trackingID"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_ticket_id"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_ticket_id"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="trackingID"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_all_ticket"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_all_ticket"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts=" "/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_users"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_users"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_user"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_user"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id session"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="search_ticket"><soap:operation soapAction="http://192.168.2.2/sav/soap/search_ticket"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="value what archive limit sort asc"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="login"><soap:operation soapAction="http://192.168.2.2/sav/soap/login"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="user pass"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="logout"><soap:operation soapAction="http://192.168.2.2/sav/soap/logout"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="is_loggedin"><soap:operation soapAction="http://192.168.2.2/sav/soap/is_loggedin"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation>-<wsdl:operation name="get_note"><soap:operation soapAction="http://192.168.2.2/sav/soap/get_note"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="return"/></wsdl:output></wsdl:operation>-<wsdl:operation name="add_note"><soap:operation soapAction="http://192.168.2.2/sav/soap/add_note"/>-<wsdl:input><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded" parts="id message who"/></wsdl:input>-<wsdl:output><soap:body namespace="http://192.168.2.2/sav/soap/" encodingStyle="schemas.xmlsoap.org/soap/encoding/" use="encoded"/></wsdl:output></wsdl:operation></wsdl:binding>-<wsdl:service name="HeskService">-<wsdl:port name="HeskServiceSoap" binding="tns:HeskServiceSoap"><soap:address location="http://192.168.2.2/sav/soap/index.php"/></wsdl:port></wsdl:service></wsdl:definitions>
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 7 mois #41078

  • dev2a
  • Portrait de dev2a
  • Hors ligne
  • Gold Boarder
  • Messages : 210
  • Remerciements reçus 29
  • Karma: 4
la parti wdsl n est pas necessaire pour le module, si la partie wdsl pose probleme tu peut commenter les ligne 107 et 108 de commenter 110 a 116
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 6 mois #41525

  • TADIT
  • Portrait de TADIT
  • Hors ligne
  • Senior Boarder
  • Messages : 78
  • Karma: 0
Bonjour Icfr
Je ne parviens pas toujours à l'utiliser
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 6 mois #41527

  • dev2a
  • Portrait de dev2a
  • Hors ligne
  • Gold Boarder
  • Messages : 210
  • Remerciements reçus 29
  • Karma: 4
envoie moi un mail a contact a icfr.fr pour m'expliquer ton problème
L'administrateur a désactivé l'accès en écriture pour le public.

Re: gestion de ticket avec hesk il y a 6 ans 4 mois #42961

  • XPOURSINOFF
  • Portrait de XPOURSINOFF
  • Hors ligne
  • Gold Boarder
  • Messages : 545
  • Remerciements reçus 43
  • Karma: 3
Bonsoir,

Serait il possible d'ajouter une fonction pour transformer le ticket en intervention ?
Je m'explique :

- Je reçois une demande via le formulaire hesk
- Celui-ci m'ajoute un ticket dans DOLIBARR
- Je l'assigne à une personne et à j'ai la possibilité de changer le statut en le passant en intervention.

- L'intervention est créer avec les informations du ticket, Nom de l'intervenant, date de création ...

Cordialement ,

X.POURSINOFF
L'administrateur a désactivé l'accès en écriture pour le public.