Bonjour à tous,
J’ai installé le module ticket avec des champs personnalisés.
Le problème est que les champs personnalisés sont affichés comme «/custom» dans l’e-mail
Y a-t-il une solution ou un code php à ajouter pour le faire fonctionner correctement?
FYI: J’ai un programmeur et je suis prêt à le faire fonctionner, je ne sais pas par où commencer à propos de ce problème merci beaucoup pour tout le monde me disant où chercher…
Merci
Savez-vous quoi il faut faire ? Merci
J’ai trouvé le code responsable du problème;
Fichier: create_ticket.php
Emplacement: \dolibarr\htdocs\public\ticket
Ligne: 241
// Send email to TICKET_NOTIFICATION_EMAIL_TO
$sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
if ($sendto)
{
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubjectAdmin');
$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id) . "\n\n";
$message_admin .= '<ul><li>' . $langs->trans('Title') . ' : ' . $object->subject . '</li>';
$message_admin .= '<li>' . $langs->trans('Type') . ' : ' . $object->type_label . '</li>';
$message_admin .= '<li>' . $langs->trans('Category') . ' : ' . $object->category_label . '</li>';
$message_admin .= '<li>' . $langs->trans('Severity') . ' : ' . $object->severity_label . '</li>';
$message_admin .= '<li>' . $langs->trans('From') . ' : ' . $object->origin_email . '</li>';
if (is_array($extrafields->attributes[$object->table_element]['label']))
{
foreach($extrafields->attributes[$object->table_element]['label'] as $key => $val)
{
$enabled = 1;
if ($qualified && isset($extrafields->attributes[$object->table_element]['list'][$key]))
{
$enabled = dol_eval($extrafields->attributes[$object->table_element]['list'][$key], 1);
}
$perms = 1;
if ($perms && isset($extrafields->attributes[$object->table_element]['perms'][$key]))
{
$perms = dol_eval($extrafields->attributes[$object->table_element]['perms'][$key], 1);
}
$qualified=true;
if (empty($enabled) || $enabled == 2) $qualified = false;
if (empty($perms)) $qualified = false;
if ($qualified) $message_admin .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
}
}
$message_admin .= '</ul>';
$message_admin .= '<p>' . $langs->trans('Message') . ' : <br>' . $object->message . '</p>';
$message_admin .= '<p><a href="' . dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id . '">' . $langs->trans('SeeThisTicketIntomanagementInterface') . '</a></p>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>';
$replyto = $from;
$message_admin = dol_nl2br($message_admin);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
}The solution is the code bellow in file « dolibarr\www\dolibarr\htdocs\public\ticket\create_ticket.php »
Add the code bellow and edit to fit your need at line 258 and success ! 
`// Send email to TICKET_NOTIFICATION_EMAIL_TO
$sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
if ($sendto)
{
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubjectAdmin');
$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id) . "\n\n";
$message_admin .= '<ul><li>' . $langs->trans('Title') . ' : ' . $object->subject . '</li>';
$message_admin .= '<li>' . $langs->trans('Type') . ' : ' . $object->type_label . '</li>';
$message_admin .= '<li>' . $langs->trans('Category') . ' : ' . $object->category_label . '</li>';
$message_admin .= '<li>' . $langs->trans('Severity') . ' : ' . $object->severity_label . '</li>';
$message_admin .= '<li>' . $langs->trans('From') . ' : ' . $object->origin_email . '</li>';
//SOLUTION
$conn = mysqli_connect(localhost,dbuser,password,dbname);
$querry = 'SELECT * FROM llx_ticket_extrafields WHERE fk_object = '. $id;
$resultat = mysqli_query($conn,$querry);
if ($resultat->num_rows > 0) {
// output data of each row
while($row = $resultat->fetch_assoc()) {
$message_admin .= "<li>Nom : ". $row['nom'] . "</li><li>Entreprise : ". $row['entreprise'] . "</li><li>Téléphone : ". $row['telephone'] . "</li><li>Poste : ". $row['poste']. "</li>";
}
}
if (is_array($extrafields->attributes[$object->table_element]['label']))
{
foreach($extrafields->attributes[$object->table_element]['label'] as $key => $val)
{
$enabled = 1;
if ($qualified && isset($extrafields->attributes[$object->table_element]['list'][$key]))
{
$enabled = dol_eval($extrafields->attributes[$object->table_element]['list'][$key], 1);
}
$perms = 1;
if ($perms && isset($extrafields->attributes[$object->table_element]['perms'][$key]))
{
$perms = dol_eval($extrafields->attributes[$object->table_element]['perms'][$key], 1);
}
$qualified=true;
if (empty($enabled) || $enabled == 2) $qualified = false;
if (empty($perms)) $qualified = false;
if ($qualified) $message_admin .= '';
// original = if ($qualified) $message_admin .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
}
}
`
