Impossible de créer, consulter une propale ou une commande

ihatemorning · Octobre 29, 2021, 1:33

Bonjour à tous,

Je viens de mettre à jour de la V11 à la V14.03
Malheureusement depuis impossible de créer une propale.
Je me rend sur la fiche client, je lance la création de la propale, je saisi la date, le délai de règlement, le mode de paiement… mais quand je valide pour accèder à la page de saisie des produits, j’arrive sur une page « semi-blanche » les menus apparaissent mais pas le contenu principal ni le footer.

Par contre sur la fiche client j’ai bien des propales provisoires qui apparaissent.

Pas de soucis pour le moment avec les factures.

Si quelqu’un a une idée, je suis preneur
Bonne journée à tous
Romain

ksar · Octobre 29, 2021, 1:58

Bonjour,

Page blanche = Erreur PHP => Vérifiez les logs.

ihatemorning · Octobre 29, 2021, 2:26

Je ne suis pas spécialiste mais ça :

2021-10-29 16:18:54 DEBUG   37.171.239.69   HookManager::executeHooks Qualified hook found (hooktype=addreplace). We call method ActionsConsumption->completeTabsHead, context=propalcard, module=consumption, action=
2021-10-29 16:18:54 DEBUG   37.171.239.69   sql=SELECT * FROM llx_stock_mouvement as m WHERE m.label LIKE '%(PROV552)%'
2021-10-29 16:18:54 INFO    37.171.239.69   --- End access to /cc_60/gestion/htdocs/comm/propal/card.php
2021-10-29 16:19:01 ERR     37.171.239.69   Your setup of State an old syntax (entity=1). Go in Home - Setup - Organization then Save should remove this error.
2021-10-29 16:19:01 DEBUG   37.171.239.69   Company.lib::getState
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT d.rowid as id, d.code_departement as code, d.nom as name, d.active, c.label as country, c.code as country_code, r.code_region as region_code, r.nom as region_name FROM llx_c_departements as d, llx_c_regions as r,llx_c_country as c WHERE d.fk_region=r.code_region and r.fk_pays=c.rowid and d.rowid=62 AND d.active = 1 AND r.active = 1 AND c.active = 1 ORDER BY c.code, d.code_departement
2021-10-29 16:19:01 DEBUG   37.171.239.69   Company.lib::getState
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT d.rowid as id, d.code_departement as code, d.nom as name, d.active, c.label as country, c.code as country_code, r.code_region as region_code, r.nom as region_name FROM llx_c_departements as d, llx_c_regions as r,llx_c_country as c WHERE d.fk_region=r.code_region and r.fk_pays=c.rowid and d.rowid=62 AND d.active = 1 AND r.active = 1 AND c.active = 1 ORDER BY c.code, d.code_departement
2021-10-29 16:19:01 DEBUG   37.171.239.69   NEW TOKEN generated by : /cc_60/gestion/htdocs/admin/syslog.php
2021-10-29 16:19:01 DEBUG   37.171.239.69   - This is an already logged session. _SESSION['dol_login']=admin _SESSION['dol_entity']=1
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT u.rowid, u.lastname, u.firstname, u.employee, u.gender, u.civility as civility_code, u.birth, u.email, u.personal_email, u.job, u.socialnetworks, u.signature, u.office_phone, u.office_fax, u.user_mobile, u.personal_mobile, u.address, u.zip, u.town, u.fk_state as state_id, u.fk_country as country_id, u.admin, u.login, u.note as note_private, u.note_public, u.pass, u.pass_crypted, u.pass_temp, u.api_key, u.fk_soc, u.fk_socpeople, u.fk_member, u.fk_user, u.ldap_sid, u.fk_user_expense_validator, u.fk_user_holiday_validator, u.statut, u.lang, u.entity, u.datec as datec, u.tms as datem, u.datelastlogin as datel, u.datepreviouslogin as datep, u.datelastpassvalidation, u.datestartvalidity, u.dateendvalidity, u.photo as photo, u.openid as openid, u.accountancy_code, u.thm, u.tjm, u.salary, u.salaryextra, u.weeklyhours, u.color, u.dateemployment, u.dateemploymentend, u.fk_warehouse, u.ref_ext, u.default_range, u.default_c_exp_tax_cat, c.code as country_code, c.label as country, d.code_departement as state_code, d.nom as state FROM llx_user as u LEFT JOIN llx_c_country as c ON u.fk_country = c.rowid LEFT JOIN llx_c_departements as d ON u.fk_state = d.rowid WHERE u.entity IN (0, 1) AND u.login = 'admin' ORDER BY u.entity ASC
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT rowid, name, label, type, size, elementtype, fieldunique, fieldrequired, param, pos, alwayseditable, perms, langs, list, printable, totalizable, fielddefault, fieldcomputed, entity, enabled, help FROM llx_extrafields WHERE elementtype = 'user' ORDER BY pos
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT param, value FROM llx_user_param WHERE fk_user = 1 AND entity = 1
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT DISTINCT r.module, r.perms, r.subperms FROM llx_user_rights as ur, llx_rights_def as r WHERE r.id = ur.fk_id AND ur.entity = 1 AND ur.fk_user= 1 AND r.perms IS NOT NULL
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT DISTINCT r.module, r.perms, r.subperms FROM llx_usergroup_rights as gr, llx_usergroup_user as gu, llx_rights_def as r WHERE r.id = gr.fk_id AND gr.entity = 1 AND gu.entity = 1 AND r.entity = 1 AND gr.fk_usergroup = gu.fk_usergroup AND gu.fk_user = 1 AND r.perms IS NOT NULL
2021-10-29 16:19:01 NOTICE  37.171.239.69   --- Access to GET /cc_60/gestion/htdocs/admin/syslog.php - action=, massaction=
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT transkey, transvalue FROM llx_overwrite_trans where lang='fr_FR' OR lang IS NULL AND entity IN (0, 1) ORDER BY lang DESC
2021-10-29 16:19:01 DEBUG   37.171.239.69   sql=SELECT m.rowid, m.type, m.module, m.fk_menu, m.fk_mainmenu, m.fk_leftmenu, m.url, m.titre, m.prefix, m.langs, m.perms, m.enabled, m.target, m.mainmenu, m.leftmenu, m.position FROM llx_menu as m WHERE m.entity IN (0,1) AND m.menu_handler IN ('eldy','all') AND m.usertype IN (0,2) ORDER BY m.position, m.rowid
2021-10-29 16:19:02 DEBUG   37.171.239.69   sql=SELECT rowid, title, url, target FROM llx_bookmark WHERE (fk_user = 1 OR fk_user is NULL OR fk_user = 0) AND entity IN (1) ORDER BY position
2021-10-29 16:19:02 DEBUG   37.171.239.69   admin.lib::dolibarr_get_const
2021-10-29 16:19:02 DEBUG   37.171.239.69   sql=SELECT value as value FROM llx_const WHERE name = 'SYSLOG_FACILITY' AND entity = 0
2021-10-29 16:19:02 DEBUG   37.171.239.69   admin.lib::dolibarr_get_const
2021-10-29 16:19:02 DEBUG   37.171.239.69   sql=SELECT value as value FROM llx_const WHERE name = 'SYSLOG_FILE' AND entity = 0
2021-10-29 16:19:02 INFO    37.171.239.69   --- End access to /cc_60/gestion/htdocs/admin/syslog.php
2021-10-29 16:19:04 ERR     37.171.239.69   Your setup of State an old syntax (entity=1). Go in Home - Setup - Organization then Save should remove this error.
2021-10-29 16:19:04 DEBUG   37.171.239.69   Company.lib::getState
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT d.rowid as id, d.code_departement as code, d.nom as name, d.active, c.label as country, c.code as country_code, r.code_region as region_code, r.nom as region_name FROM llx_c_departements as d, llx_c_regions as r,llx_c_country as c WHERE d.fk_region=r.code_region and r.fk_pays=c.rowid and d.rowid=62 AND d.active = 1 AND r.active = 1 AND c.active = 1 ORDER BY c.code, d.code_departement
2021-10-29 16:19:04 DEBUG   37.171.239.69   Company.lib::getState
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT d.rowid as id, d.code_departement as code, d.nom as name, d.active, c.label as country, c.code as country_code, r.code_region as region_code, r.nom as region_name FROM llx_c_departements as d, llx_c_regions as r,llx_c_country as c WHERE d.fk_region=r.code_region and r.fk_pays=c.rowid and d.rowid=62 AND d.active = 1 AND r.active = 1 AND c.active = 1 ORDER BY c.code, d.code_departement
2021-10-29 16:19:04 DEBUG   37.171.239.69   - This is an already logged session. _SESSION['dol_login']=admin _SESSION['dol_entity']=1
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT u.rowid, u.lastname, u.firstname, u.employee, u.gender, u.civility as civility_code, u.birth, u.email, u.personal_email, u.job, u.socialnetworks, u.signature, u.office_phone, u.office_fax, u.user_mobile, u.personal_mobile, u.address, u.zip, u.town, u.fk_state as state_id, u.fk_country as country_id, u.admin, u.login, u.note as note_private, u.note_public, u.pass, u.pass_crypted, u.pass_temp, u.api_key, u.fk_soc, u.fk_socpeople, u.fk_member, u.fk_user, u.ldap_sid, u.fk_user_expense_validator, u.fk_user_holiday_validator, u.statut, u.lang, u.entity, u.datec as datec, u.tms as datem, u.datelastlogin as datel, u.datepreviouslogin as datep, u.datelastpassvalidation, u.datestartvalidity, u.dateendvalidity, u.photo as photo, u.openid as openid, u.accountancy_code, u.thm, u.tjm, u.salary, u.salaryextra, u.weeklyhours, u.color, u.dateemployment, u.dateemploymentend, u.fk_warehouse, u.ref_ext, u.default_range, u.default_c_exp_tax_cat, c.code as country_code, c.label as country, d.code_departement as state_code, d.nom as state FROM llx_user as u LEFT JOIN llx_c_country as c ON u.fk_country = c.rowid LEFT JOIN llx_c_departements as d ON u.fk_state = d.rowid WHERE u.entity IN (0, 1) AND u.login = 'admin' ORDER BY u.entity ASC
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT rowid, name, label, type, size, elementtype, fieldunique, fieldrequired, param, pos, alwayseditable, perms, langs, list, printable, totalizable, fielddefault, fieldcomputed, entity, enabled, help FROM llx_extrafields WHERE elementtype = 'user' ORDER BY pos
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT param, value FROM llx_user_param WHERE fk_user = 1 AND entity = 1
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT DISTINCT r.module, r.perms, r.subperms FROM llx_user_rights as ur, llx_rights_def as r WHERE r.id = ur.fk_id AND ur.entity = 1 AND ur.fk_user= 1 AND r.perms IS NOT NULL
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT DISTINCT r.module, r.perms, r.subperms FROM llx_usergroup_rights as gr, llx_usergroup_user as gu, llx_rights_def as r WHERE r.id = gr.fk_id AND gr.entity = 1 AND gu.entity = 1 AND r.entity = 1 AND gr.fk_usergroup = gu.fk_usergroup AND gu.fk_user = 1 AND r.perms IS NOT NULL
2021-10-29 16:19:04 NOTICE  37.171.239.69   --- Access to GET /cc_60/gestion/htdocs/document.php - action=, massaction= NOTOKENRENEWAL=1
2021-10-29 16:19:04 DEBUG   37.171.239.69   sql=SELECT transkey, transvalue FROM llx_overwrite_trans where lang='fr_FR' OR lang IS NULL AND entity IN (0, 1) ORDER BY lang DESC
2021-10-29 16:19:04 INFO    37.171.239.69   dol_check_secure_access_document modulepart=logs original_file=dolibarr.log entity=1
2021-10-29 16:19:04 INFO    37.171.239.69   document.php download /var/services/web/cc_60/gestion/documents/dolibarr.log filename=dolibarr.log content-type=text/plain

J’ai le même soucis sur les commandes.

ksar · Octobre 29, 2021, 2:56

Bonjour,

ça c’est les logs Dolibarr, on aurait besoin des logs du serveur.

Essayez aussi ça : « Your setup of State an old syntax (entity=1). Go in Home - Setup - Organization then Save should remove this error. »

ihatemorning · Octobre 29, 2021, 3:25

Merci de votre aide.

Je suis sur un serveur Synology et je ne sais pas si j’ai des logs. C’est un PHP5.6 ça suffit ou je dois passer aux versions suivantes?
J’ai essayé d’aller dans la config puis organisation et de sauver mais apparement ça ne suffit pas.

ksar · Octobre 29, 2021, 3:27

Bonjour,

Ils sont censés être dans /var/log/****

ihatemorning · Octobre 29, 2021, 3:39

Je n’ai pas de dossier /var/ ou en tout cas impossible de mettre la main dessus

ihatemorning · Octobre 29, 2021, 4:01

J’ai reussi à faire apparaitre l’erreur
Fatal error: Unsupported operand types in /volume1/web/cc_60/gestion/htdocs/core/class/hookmanager.class.php on line 276

						$resaction += $resactiontmp;

ksar · Octobre 29, 2021, 4:21

Salut,

Surement due à un module externe => Désactivez les tous.

PS : ça m’intéresse de savoir comment vous avez obtenu l’erreur car d’autres utilisateurs de NAS Synolgy cherchent encore ! (@ben_tpe )

ihatemorning · Octobre 29, 2021, 4:34

Ok j’essaie ça.
Pour l’erreur :

Connection au DSM
Webstation
Paramètres PHP
Choisir le profil PHP utilisé
Modifier
Cocher la case Activer display_error
7 Enregistrer la modification et reproduire le problème dans Dolibarr

ihatemorning · Octobre 29, 2021, 4:43

Le problème semble résolu…
J’ai désactivé le module Consommation et les page ré-apparaissent. A tester en profondeur demain.

Merci de votre aide Ksar.